From payment to dispatch

Allow 1–3 business days for most in-stock orders to be prepared after payment authorization. Payment verification, address checks, inventory availability, preorders, peak periods, holidays, and unusually large orders can extend preparation. This period does not include carrier transit.

Rates and shipping options

Before payment, checkout shows the shipping methods and charges available for the order. Destination, order contents, service selected, and current promotions can affect the cost. Any applicable free-shipping offer is shown before checkout is completed.

Delivery estimates

Standard transit to U.S. destinations is generally estimated at 5–12 business days from dispatch, in addition to the 1–3 business day preparation period. International timelines vary with destination, carrier operations, customs clearance, local delivery services, weather, holidays, and other circumstances.

Where fulfillment takes place

Inventory and destination determine whether an order is fulfilled by our operations or appropriate fulfillment partners. Items in one order may leave different facilities. We do not claim that every order ships from one local warehouse. Our published business address identifies the business and should not be treated as the dispatch or return warehouse for every order.

Following your shipment

When an order is dispatched and tracking is available, we send shipment confirmation or tracking updates to the checkout email address. The first carrier event may take approximately 48 hours after label creation. Some carriers scan only at major stages or provide limited updates. Multi-item orders may travel in separate packages, arrive on different dates, and have individual tracking numbers.

Delays and missing parcels

Carrier disruption, customs inspection, severe weather, holidays, remote destinations, transportation problems, and other circumstances can affect estimates. If tracking is inactive for an extended period or delivery is substantially overdue, email service@prbcxva.com with your order number so we can review the available information and help with reasonable next steps. Contact us if a parcel appears lost, including one marked “Delivered” that you cannot find. We may ask you to check the delivery area, household, reception desk, neighbors, or local carrier. Investigation, replacement, refund, or another outcome depends on the shipment facts and applicable consumer rights.

Delivery address accuracy

Provide a full and accurate address at checkout and report errors promptly. Once fulfillment or shipping preparation begins, changes are not assured. Reasonable extra shipping charges may apply if inaccurate customer-provided details cause a parcel to be returned or misdirected and reshipping is needed.

International charges

If international delivery is offered, local duties, import taxes, brokerage, clearance, or similar charges may apply. Unless checkout expressly states otherwise, the recipient is responsible for those amounts, which are imposed by local authorities or service providers rather than PrbcxVa™.

Business information

PrbcxVa™ is owned and operated by Guangzhou Sihang Zhichuang Trade Development Co., Ltd..

Brand

PrbcxVa™

Operated by

Guangzhou Sihang Zhichuang Trade Development Co., Ltd.

Business address

Room 401, Building B, No. 65, Wanggang Industrial Zone, Baiyun District, Guangzhou City

Website

prbcxva.com

Email

service@prbcxva.com

Phone

+86 45153606084

Customer service

Monday–Friday, 9:00 AM–6:00 PM PST