Start with a return request

Eligible products may be returned within 30 calendar days after confirmed delivery. Before mailing merchandise, email service@prbcxva.com with the order number, item, reason for return, and relevant photographs or videos when needed. We review eligibility and provide instructions for approved requests. Unapproved returns, or parcels sent to an address we did not provide, may not be accepted. Do not use the business registration address automatically: it is provided for business transparency and correspondence. Customer care supplies the correct return warehouse address after approval.

Condition and included components

For a change-of-mind or other preference-based return, the item should generally be unused, unaltered, and in its original condition. Include the original item, packaging, accessories, supplied components, manuals or inserts where applicable, and proof of purchase or the order number. Different conditions may apply to goods received damaged, defective, incorrect, incomplete, or materially different from their description.

Exceptions to preference-based returns

Health, hygiene, personalization, safety, or product integrity can make some items ineligible. Where applicable, this includes customized or personalized goods, opened hygiene-sensitive goods, gift cards, clearly marked final-sale items, and goods identified as non-returnable before purchase. These exceptions do not remove consumer rights or remedies that cannot lawfully be excluded.

If something arrives wrong

Inspect the order on arrival and report damage, defects, incorrect or incomplete goods, or material differences from the listing as soon as reasonably possible. Where possible, we recommend contact within 7 days of delivery, with the order number and clear images of the item, packaging, and shipping label when relevant. If confirmed, we arrange a suitable replacement, refund, or return solution without additional return cost to you. A physical return is not always needed; after reviewing the circumstances, customer care may offer a replacement, full or partial refund, or another appropriate remedy.

Who pays and which fees apply

For preference-based returns, such as a change of mind or incorrect personal selection, customers generally pay return shipping. If we confirm a qualifying product fault, fulfillment error, missing components, or material misdescription, you will not be required to bear the reasonable return shipping cost caused by that problem. We charge no separate restocking fee on approved eligible returns.

Inspection and refund issuance

After the approved return reaches the designated facility, our inspection target is 5 business days. When inspection results in approval, the refund is issued to the original payment method within 1–3 business days of that approval. Banks, card issuers, PayPal, and other payment providers may need further time to post the credit. Their posting period is separate from our issuance timeframe. Where the law permits, a reasonable deduction may apply for missing components or avoidable loss of value from use, alteration, or damage beyond what was reasonably necessary to inspect the item.

Exchanges and order changes

Exchange availability depends on inventory. An approved return followed by a new order may be the most efficient route. Ask service@prbcxva.com before sending an exchange. For cancellation or changes, contact us within 12 hours after purchase. We make reasonable efforts to accommodate eligible requests, but cannot guarantee changes after processing, fulfillment, shipping preparation, or dispatch begins. There is no separate fee merely for submitting an eligible cancellation request.

If the refund has not appeared

Once we confirm issuance, first check with your bank, card issuer, PayPal, or other payment provider if its usual posting period has elapsed. If assistance is still needed, email service@prbcxva.com with your order number. Never email full payment-card numbers.

Your statutory rights

This policy describes our standard procedures. It does not restrict statutory consumer rights, remedies, warranties, or protections that applicable law does not allow us to exclude or limit.

Business information

PrbcxVa™ is owned and operated by Guangzhou Sihang Zhichuang Trade Development Co., Ltd..

Brand

PrbcxVa™

Operated by

Guangzhou Sihang Zhichuang Trade Development Co., Ltd.

Business address

Room 401, Building B, No. 65, Wanggang Industrial Zone, Baiyun District, Guangzhou City

Website

prbcxva.com

Email

service@prbcxva.com

Phone

+86 45153606084

Customer service

Monday–Friday, 9:00 AM–6:00 PM PST